FAQ

 

Frequently Asked Questions:

Do you offer Digital Files?

We are a Fine-Art Portrait Studio and are known for creating custom artwork with the highest quality printing. We believe that our job is not complete until beautiful artwork is hanging on your walls. That being said, we do realize  that many of our clients like to have their images on file for archiving purposes, so you do have the ability to purchase single digital files for $195/each or the entire session, up to 25 images, for $1500.

What is your refund policy?

We only take a limited number of bookings every week and therefore have to assume that everyone we schedule is moving forward with their session. Once you book your date, it precludes us from booking anyone else in that spot, so therefore the session fees are non-refundable. We understand that there are some unforeseen events such as bad weather or other family emergencies and certainly will address those on a case by case basis if need be.

How do we book?

To book your session, please reach out to us at the studio at 239.234.6830 or info@heatherdonlan.com and we can help you can schedule your session. Payment is required in advance to secure your reservation.

What Should We Wear?

We have put together some Clothing Guides on Pinterest to give you inspiration as to how to dress your group. You are not limited to white and khaki so take a look as to how to mix it up a bit. We are here to help, so if you have questions or concerns as to color palettes, don’t hesitate to reach out.

What if it Rains?

The weather is usually beautiful here in Naples, but in the case of heavy rain, we try to reschedule your shoot for another day. If the weather simply will not cooperate in a reasonable timeframe, then session fee will be refunded.

What time of day are the sessions?

We offer two sessions per day on the beach; sunrise and sunset. Sessions that are scheduled at the studio or at a non-beach location have a little more flexibility as to when we shoot depending on lighting during the day.